Use Cases
Some examples on how you may benefit from Hopper’s seamless integration
Promotional Messages
Send images, videos, or files using templates to communicate sales promotions or new releases to your customers.
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Keep your customers informed about the status of their transactions. Set up messages to include associated fields in Salesforce, such as invoice numbers, order numbers, dates, etc.
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Surveys
Send satisfaction surveys (CSAT, NPC) or any other type of data you need to collect about your customers and automatically back it up in Salesforce
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Optimize your appointment management process. Automatically record the results in Salesforce, minimizing your team's operational tasks.
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Campaign Management
Answer your customers' queries originating from Meta campaigns (Facebook, Instagram)through WhatsApp by identifying the campaign’s source *.
Request a demo* When customers send a message from a click-to-WhatsApp ad or a call-to-action button on the Facebook page, the conversation is free for 72 hours.
Location
Communicate with your customers in real-time through your cellphone. With Hopper you can share geographic locations easily.
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Compliance
Send unique access keys or request videos or audio messages from your customers to confirm their identity, maintaining the security of your operations in the fastest and most convenient way.
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Interact with your customers and help them complete their purchase process.
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Reorder
Encourage purchases of your recurring customers by allowing them to make repetitive purchases with just one click.
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Send unique access keys or request videos or audio messages from your customers to confirm their identity, maintaining the security of your operations in the fastest and most convenient way.
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Single Service Channel
With Hopper you can have thousands of agents providing real-time service through a single phone line. They can communicate from desktop or from their cellphones through the Salesforce App.
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